Returns & Refunds Policy
Cancellations and Returns
Should you need to cancel your order, please do get in touch with us ASAP. You will receive a complete refund if cancellation is made before delivery of the bag.
To receive a refund after delivery, the goods need to be in a saleable condition (we do photograph at point of delivery).
Please be aware that a delivery charge for the transport costs incurred, returning the goods to our warehouse, of £20/bag will apply. Cancellation has to be made within 14 days of confirming your order.
Not Happy About Sunny Logs’ Service or Product?
We are sorry to hear this. Your feedback is very important to us. Any delivery issues or disputes must be reported immediately to Sunny Logs by email: email@example.com (preferred communication) or by phone 07774052456.
We will get back to you as soon as possible.
Dissatisfaction with Goods Delivered
If you are dissatisfied with the Sunny bag and you would like to return it, we will collect the goods and provide a full refund to you provided if:
1. The Sunny bag does not comply with the product criteria description on our website
2. The goods are returned to us in a saleable condition
NOTE: If the product is conform to Sunny Logs described criteria of the Sunny Bag, but you still want to return it, there will be a charge of £20 per bag for the transport costs incurred, returning the goods to our warehouse.
We do not reimburse on split packaging as this will not affect the quality of the wood. We do make a proof of delivery (POD) photography of the Sunny Bag for each delivery and will keep this as a proof for two weeks.
No subsequent claims can be made against Sunny Logs if POD shows that the order is complete and intact at the delivery time.
Any claim must be made within 14 days of confirming your order.